We reserve the right to refuse sale to any person.
Prices are subject to change without notice, all orders will be charged at the price advertised at the time of the order being placed. All prices are for single items only unless otherwise stated.
Any weights and measurements given in relation to an animal are an approximation only.
We will allways do our best to provide the desired sex ratio but we can not guarantee sexes and will not be held responsible for the supply of animals of an incorrect sex.
Some orders may require a deposit, the terms placed on any deposit will be given at the time of us making the request.
All items remain the property of Pollywog untill payment is received in full.
Any cheques re-presented or returned to us by the bank are subject to an administrative charge of £25.00.
Viewing / collection of animals is available by appointment only from our premises in Malvern, Worcestershire.
Unless otherwise stated all livestock deliveries are sent by TNT Express on a before 12 noon service. Animals are packed to last a minimum of 24hours sometimes 72hours in transit using heatpacks and / or polystyrene boxes when required.
Some invertebrates and some animal eggs can be sent by Royal Mail Special Delivery.
If we suspect that an animal is in ill health we will retract it from sale / postpone delivery until a time when we are satisfied with it's health. Please note that we can not accept responsibility for any diseases / virus' that is not visibly detectable and all animals should be quarantined accordingly by the buyer before introducing to existing livestock.
If temperatures are expected to reach a level that poses a threat to the health of the animals or for any reason we suspect delays may occur in the delivery of animals such as adverse weather conditions, worker strikes, road closures etc. we will postpone the delivery and arrange for an alternative date.
Live arrival guarantee is available on livestock deliveries unless otherwise stated. If a time / date is arranged for delivery and you are not in to accept the delivery at that time / date then you will void your guarantee.
Any claims for shortages, damages, or D.O.A's must be made within 24hours of delivery, after that period we will not be held responsible. You can make your claim by e-mail or telephone, if making your claim by telephone outside of work hours please leave a message stating your full name, telephone number and full details of your claim and we will respond as soon as work recommences. We reserve the right to request photographic evidence showing clear distinguishing features or if necessary the return of the animal in question.
We do not provide any guarantees on any animal past live arrival.
By placing an order with us you agree to these terms and conditions.
